Privacy Policy

We are a non-governmental organization dedicated to protecting the rights of women and children, supporting survivors of violence, and promoting gender equality.

We respect your right to privacy and process your data in accordance with applicable laws in Bosnia and Herzegovina.

Contact information:
Phone: +387 51 462 146, +387 51 463 143
Email: fondacija@udruzene-zene.org

a) Information You Provide to Us

• full name
• email address
• phone number
• message or inquiry content
• if applying for support, volunteering, or participating in a program — address, city, and additional information necessary for identification (only when required)

b) Technical and Functional Data

Our website uses only minimal, essential cookies required for basic functionality (forms, session, language settings). We do not track your IP address, do not perform profiling, and do not use analytics or advertising cookies.

We use your personal data for the following purposes:

• responding to your inquiries
• providing support, assistance, or program-related communication
• coordinating project participation, volunteering, or cooperation
• fulfilling legal obligations when required
• maintaining the technical functionality and security of the website

We do not use your data for advertising, commercial purposes, or automated decision-making.

Your data may be processed on the following legal grounds:

• Consent – when you voluntarily provide data (contact form, application form, inquiry)
• Contractual or project engagement – when participating in activities requiring communication or coordination
• Legal obligation – in cases where record-keeping is required by law
• Legitimate interest – ensuring security, functionality, and improvement of our website and services

Your personal data may be shared only with:

• authorized staff members of the Foundation involved in communication or project delivery
• partner organizations — only when participation in a joint project requires this and only with your consent
• accounting services — where legally necessary
• third-party service providers (website hosting, technical support) — only to the extent required for functionality

We do not sell, trade, or disclose your data for marketing purposes.

• contact form / inquiry data: while communication lasts + up to 12 months
• project-related data: for the duration of the project and as required by law
• personal data of individuals seeking support: stored with strict confidentiality and according to internal protection rules

You have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of data (when no legal basis for retention exists)
• request restriction of processing
• object to processing
• withdraw consent (when processing is based on consent)

To exercise these rights, contact us via email:
fondacija@udruzene-zene.org

Our website uses only essential and functional cookies necessary for basic operation. We do not use cookies for tracking, analytics, or advertising.

You may disable cookies through your browser settings, but this may affect some functionalities.

We apply technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. These include server protection, access control, secure backup procedures, and periodic system updates.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before using those websites.

This Privacy Policy may be updated periodically to comply with legal changes or improvements in our services. Updated versions will be published on this page. Last updated: 02.12.2025.

Udružene žene Foundation – Banja Luka
Phone: +387 51 462 146 / +387 51 463 143
Email: fondacija@udruzene-zene.org
Website: udruzene-zene.org